Refund Policy

01 Custom Development Services

Due to the customized nature of Website Development, WhatsApp Automation setups, and AI workflows, payments for these services are generally non-refundable once work has commenced. We work closely with our clients during the discovery and scoping phases to ensure alignment before development begins.

• Deposits: Initial deposits are non-refundable to cover the costs of strategy, planning, and resource allocation.
• Milestone Payments: Once a project milestone is approved and paid for, it is considered final and non-refundable.

02 Subscription & SaaS Charges

For ongoing services, such as managed WhatsApp automation hosting or retainer-based marketing, you may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. We do not provide prorated refunds for partially used billing periods.

03 Advertising Spend & Third-Party Charges

Any funds allocated toward third-party advertising spend (e.g., Meta Ads, Google Ads) or third-party software licenses (e.g., CRM fees, WhatsApp conversation charges) are strictly non-refundable by Revelogeek. These payments are passed directly to the respective platforms.

04 Eligible Refunds & Exceptions

Refunds may be issued at Revelogeek's sole discretion under the following circumstances:

• Duplicate or unauthorized payments resulting from a billing error.
• Cancellation of a project by the client before any work has commenced (excluding non-refundable strategy deposits).

05 Refund Request Procedure

To request a refund, please contact your account manager in writing with the details of your request and the reason. Approved refunds will be processed back to the original payment method within 10-15 business days.